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   Managed Information Technology Services

Don’t let your Networks go Unmanaged!  Our Managed I.T. services are catered to companies that have at least 1 server and do not have an I.T. Staff.  We will manage your network and provide end-user support.

SYSTEM-TYPE   SYSTEM AVAILABILITY
Unmanaged     90%
Managed 99.0%
Well-Managed 99.9%
Fault-Resilient  99.99%
High-Availability 99.999%

Comprehensive Server and Firewall Management
Focused on keeping your server
running, available, and secure
Server Level Program
File Management
Security Patch Management Firewall Management and Monitoring
Virus Definition Management Remote Management
Firmware Management Daily Backup Monitoring
Server Monitoring and Notification Monthly Backup Testing
Event Log Monitoring Notification of imminent problems
User Management Disaster Recovery Coverage
Service Level Agreement    
Pricing is customized to number of servers and firewalls.
   
Multiple Level
Workstation Management:
Level 1 Work Station Service Program
Basic protection to keep critical workstations and users operational.


Security Patch Management Security Log Monitoring
System Log Monitoring Application Log Monitoring
Virus Protection Management Spyware Management
System Audits System Optimization Usage Tracking
End User Support Portal Asset Inventory & Management
Monthly Management Reports -Report Generation
Hardware Changes Remote Management
8 Hour per month on site training or troubleshooting with Help Desk by phone, email or remote included.   We will be on the premises 1-2 times per month. 
Pricing is based on number of computers
.
 
Level 2 Service Program
Provides advanced security measures for dealing with malicious threats,
establishes baseline policies, asset tracking and changes, software rollout and
Upgrades, overall health of the workstation with end user support and notification
of imminent problems.

 
Security Patch Management Report Generation
System Log Monitoring Remote Management
Virus Protection Management End User Remote Control
Weekly System Audits -Desktop Policy Enforcement
End User Support Portal Daily Backup Monitoring
Monthly Management Report Monthly Backup Testing
Application installs Third Party Vendor Coordinating*
Hardware Change and installs Network Binder Updates*
Security Log Monitoring Quick Response Support*
Application Log Monitoring Spyware and Antivirus Removal*
Spyware and  Management Service Level Agreement*
System Optimization Usage Tracking  
Asset Management

14 hour per month on site training or troubleshooting with Quick Response Support.  Remote, email and phone support included.  We will be on the premises 2-4 times per month.

Pricing based on number of computers.
* Denotes items not covered in Level 1 program



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